HIPAA Privacy Notice, Last updated: 2/6/2019
State laws and US federal law govern how Lemonaid Pharmacy LLC can use and disclose health information that ‘individually identifies’ you. This information is called ‘protected health information’ or ‘PHI’. We collect PHI when you use our pharmacy service and when you communicate with us. State law and US federal law specify the rights you have over your PHI.
If you have any questions, please call us on [x] during business hours. Our business hours are Monday-Friday 10am-8pm CT, Saturday-Sunday 10am-2pm CT.
How we use and disclose your PHI
We use and disclose your PHI to provide you with care, to run our pharmacy operations, to take payment and to comply with state and US federal regulations. We implement a range of technical, administrative and physical safeguards to protect your PHI.
We use your telephone number to call you if we have any questions, to leave you voice messages if you don’t answer the telephone when we call you, and to call you to ask for feedback on your experience of using the service. We also use your telephone number to send you SMS/text message notifications. We may send you SMS notifications to update you on the progress of your delivery. Reply STOP to opt out of any SMS we send you.
To dispense and deliver your medicines and to run our pharmacy operations and to take payment we share your PHI with selected organizations that provide us with services.
As examples, we share your PHI with organizations that help us run and maintain the technology and security infrastructure that supports the pharmacy services we provide.
We share your name and address with USPS.
We share your PHI and card details with our trusted online payment processors. If you choose to save your payment details to make future payments easier, our trusted payment provider will store them on our behalf. Furthermore, if you request delivery of your medicines by mail from a third party pharmacy then our trusted payment processor will always store your card details to make future payments more convenient.
We share your telephone number with the company that helps us send SMS/text messages. If we need to telephone you then we share your telephone number with our telecommunication provider.
We may use your PHI to tell you about our products and services.
We may share your PHI with a third party if we merge, are acquired or undergo an asset sale.
Owing to federal and state privacy laws we are generally unable to delete information from your pharmacy record.
Other information we collect
Separate to the health information we collect, we collect technical information about how you use our website. We use this information to help us improve the overall quality of our website, improve the service we provide, and improve our advertising and marketing campaigns.
We do not respond to ‘do not track’ signals in your browser.
Risk of sending unencrypted SMS/test messages
The SMS/text messages we send you are not secure because they are unencrypted. Other people may be able to read and SMS/text messages we send you and any SMS/text messages you send us.
SMS/text messages we send you will include your telephone number.
If you send us a picture of your insurance card using SMS/text message then it is important that you understand that the messages are not encrypted in transit.
Risk of getting hacked and compromised
We take a number of administrative, technical and physical safeguards to look after the PHI that we hold electronically on our servers. But despite these safeguards, no system is full proof and we cannot guarantee that our systems and your PHI will not be hacked or otherwise compromised by unauthorized third parties.
The rights you have over your PHI
Right to obtain a copy of your pharmacy record. We are allowed to charge you a fee if we think it’s appropriate.
Right to request that we limit how we use and share your PHI. There may be occasions when we cannot agree to your request.
Right to request that we change or update information held in your pharmacy record. There may be occasions when we cannot agree to your request.
Right to request how we send you PHI. The electronic nature of our service limits our ability to agree to such requests.
Right to an accounting of the disclosure of your PHI. You are entitled to one ‘disclosure accounting’ in a 12 month period at no charge. An accounting does not include disclosures to carry out treatment, healthcare operations or payment. We are allowed to charge a fee for any additional accounting in a 12 month period.
How to contact Lemonaid Pharmacy LLC to Use your Rights
Please write to us at: The Privacy Officer, Lemonaid Pharmacy LLC, 1015 Locust St, #420, St Louis, MO 63101
How to complain
To submit a complaint to Lemonaid Pharmacy LLC you need to submit your complaint in writing to:
The Privacy Officer, Lemonaid Pharmacy LLC, 1015 Locust St, #420, St Louis, MO 63101
In addition you can complain to:
Secretary of the U.S. Department of Health and Human Services
Office of Civil Rights
Attention: Regional Manager
50 United Nations Plaza, Room 322
San Francisco, California 94102
For additional information, call (800) 368-1019
U.S Office of Civil Rights (866) 627-7748 (Voice) or (866) 788-4989 (TTY)
We will not retaliate against you for filing a complaint.
This Notice is effective dated February 6, 2019
Changes to this Notice