HIPAA Privacy Notice

HIPAA Privacy Notice, Last updated: 2/6/2019

Overview

State laws and US federal law govern how Lemonaid Pharmacy LLC can use and disclose health information that ‘individually identifies’ you. This information is called ‘protected health information’ or ‘PHI’. We collect PHI when you use our pharmacy service and when you communicate with us. State law and US federal law specify the rights you have over your PHI.

This Privacy Policy helps you understand a) how we’ll use and share your PHI, b) what rights you have over your PHI and how to exercise your rights, c) what to do if you think we’re not complying with our legal obligations, and d) what other information we collect and share when you use the Lemonaid Pharmacy LLC Website.

If you have any questions, please call us on [x] during business hours. Our business hours are Monday-Friday 10am-8pm CT, Saturday-Sunday 10am-2pm CT.

 

How we use and disclose your PHI

We use and disclose your PHI to provide you with care, to run our pharmacy operations, to take payment and to comply with state and US federal regulations. We implement a range of technical, administrative and physical safeguards to protect your PHI.

We use your telephone number to call you if we have any questions, to leave you voice messages if you don’t answer the telephone when we call you, and to call you to ask for feedback on your experience of using the service. We also use your telephone number to send you SMS/text message notifications. We may send you SMS notifications to update you on the progress of your delivery. Reply STOP to opt out of any SMS we send you.

To dispense and deliver your medicines and to run our pharmacy operations and to take payment we share your PHI with selected organizations that provide us with services.

As examples, we share your PHI with organizations that help us run and maintain the technology and security infrastructure that supports the pharmacy services we provide.

We share your name and address with USPS.

We share your PHI and card details with our trusted online payment processors. If you choose to save your payment details to make future payments easier, our trusted payment provider will store them on our behalf. Furthermore, if you request delivery of your medicines by mail from a third party pharmacy then our trusted payment processor will always store your card details to make future payments more convenient.

We share your telephone number with the company that helps us send SMS/text messages. If we need to telephone you then we share your telephone number with our telecommunication provider.

We may use your PHI to tell you about our products and services.

We may share your PHI with a third party if we merge, are acquired or undergo an asset sale.

Wherever possible we strive to make sure that any third parties with whom we share your PHI are legally bound by the restrictions of this Privacy Policy.

Owing to federal and state privacy laws we are generally unable to delete information from your pharmacy record.

 

Other information we collect

Separate to the health information we collect, we collect technical information about how you use our website. We use this information to help us improve the overall quality of our website, improve the service we provide, and improve our advertising and marketing campaigns.

We do not respond to ‘do not track’ signals in your browser.

 

Risk of sending unencrypted SMS/test messages

The SMS/text messages we send you are not secure because they are unencrypted. Other people may be able to read and SMS/text messages we send you and any SMS/text messages you send us.

SMS/text messages we send you will include your telephone number.

If you send us a picture of your insurance card using SMS/text message then it is important that you understand that the messages are not encrypted in transit.

 

Risk of getting hacked and compromised

We take a number of administrative, technical and physical safeguards to look after the PHI that we hold electronically on our servers. But despite these safeguards, no system is full proof and we cannot guarantee that our systems and your PHI will not be hacked or otherwise compromised by unauthorized third parties.

 

The rights you have over your PHI

Right to obtain a copy of your pharmacy record. We are allowed to charge you a fee if we think it’s appropriate.

Right to request that we limit how we use and share your PHI. There may be occasions when we cannot agree to your request.

Right to request that we change or update information held in your pharmacy record. There may be occasions when we cannot agree to your request.

Right to request how we send you PHI. The electronic nature of our service limits our ability to agree to such requests.

Right to an accounting of the disclosure of your PHI. You are entitled to one ‘disclosure accounting’ in a 12 month period at no charge. An accounting does not include disclosures to carry out treatment, healthcare operations or payment. We are allowed to charge a fee for any additional accounting in a 12 month period.

Right to a paper copy of this Privacy Policy. The electronic nature of our service limits our ability to agree to such requests.

How to contact Lemonaid Pharmacy LLC to Use your Rights

Please write to us at: The Privacy Officer, Lemonaid Pharmacy LLC, 1015 Locust St, #420, St Louis, MO 63101

 

How to complain

To submit a complaint to Lemonaid Pharmacy LLC you need to submit your complaint in writing to:

The Privacy Officer, Lemonaid Pharmacy LLC, 1015 Locust St, #420, St Louis, MO 63101

In addition you can complain to:

Secretary of the U.S. Department of Health and Human Services
Office of Civil Rights
Attention: Regional Manager
50 United Nations Plaza, Room 322
San Francisco, California 94102

For additional information, call (800) 368-1019

or

U.S Office of Civil Rights (866) 627-7748 (Voice) or (866) 788-4989 (TTY)

 

No retaliation

We will not retaliate against you for filing a complaint.

 

Effective date

This Notice is effective dated February 6, 2019

 

Changes to this Notice

If we change the terms of this Privacy Policy then we will post the new Privacy Policy on our Website. Any new Privacy Policy will apply to all PHI that we maintain, including PHI that was created prior to the change.